Frequently asked questions

An experienced photographer trained to the MayerPix quality standard, your own posing guide to prepare with, fixed prices with nothing hidden, online booking in a few minutes, and your edited photos in your private client portal — usually within 2–3 days.

Every package has a fixed price, shown on our pricing page and in the booking flow. The price you see is the price you pay: no hidden fees and no late fees. A studio or venue amount, where one applies, is shown in the total before you choose it.

Online, in a few minutes: choose a package, a date and a time, confirm your mobile number with a one-time code, accept your Agreement and make the Reservation Payment. Your session is confirmed instantly and appears in your client portal. Prefer to talk? Call or text +1 213-212-9200.

Yes — a Reservation Payment secures your date and time and counts toward the price. The rest is due 24 hours before your session (72 hours for weddings, events and corporate headshots), and we send you a reminder with a payment link.

By card, Apple Pay or Google Pay through Stripe, one of the world's leading payment processors. We never see or store your card details.

Anywhere in Greater Los Angeles and the San Francisco Bay Area, with no travel fee — parks, beaches, city streets, your home or office. Outside these areas we can travel too; travel costs are agreed with you in advance, at cost.

Yes. If you have posing experience, great; if not, no problem at all. After booking, your client portal includes the MayerPix Posing Guide, our own guide that shows each pose, how to get into it, why it works and who it flatters most. Prepare at your own pace, pick the poses you love, and your photographer brings them to life with you.

Each package states its length and the number of edited photos you receive — compare them on our pricing page. You will see the details of your package again in your Booking Snapshot.

Choose outfits you feel confident in: solid colours and simple textures photograph best, and comfortable shoes help on location. Bring the number of outfits your package includes — your photographer will help you pick the best one for each setting.

Yes, and we love it. After booking, your client portal has a short questionnaire where you can describe your vision and upload reference images, so your photographer can plan around them.

A photographer from the MayerPix team with years of experience who has completed the MayerPix quality course, our own training built around the level you see in our portfolio. Every MayerPix photographer works to one standard.

Yes, when the photographer can offer it. You get a text with the service and its price — reply 1 to approve or 2 to decline. Nothing is charged without your approval, and there is no need to pay during the session: you pay later in your portal.

Most sessions take place outdoors or at a location you choose — your home, office or a favourite spot. Where a partner studio is available, its price is shown separately before you book.

Yes — families, kids and couples are among our favourite sessions. A session with children is booked by a parent or guardian.

No stress: your first reschedule is free if your request reaches us at least 24 hours before the start, and you can pick a new date right in your client portal. If severe weather makes the session impossible, we offer a new date, or a full refund if none suits you.

Usually within 2–3 days for headshots, portraits, couples, family, proposal and boudoir sessions, and within 3–5 days for weddings, events and corporate team headshots. Your Agreement guarantees delivery within 7 business days (14 for weddings and events).

In your private client portal. We e-mail you when your gallery is ready; you sign in with a one-time code, view your photos and download them all at once as a ZIP file.

Yes. Where your package includes retouched photos, you pick your favourites in your portal from the set your photographer prepared, and we retouch those.

Your gallery stays in your portal for 30 days from the delivery message — plenty of time to download and back up every photo.

No — you receive finished photos only. Every photo we deliver is professionally edited, so it is ready to post, print and share.

Yes. Once your session is paid in full, you can use your photos for social media, personal branding, professional profiles and your own publicity; an organization can use them for its own business. Reselling or licensing them to others is not included, and MayerPix keeps the copyright.

We may feature a few favourites in our portfolio and on our own social media; before your gallery opens you can choose to allow more, or nothing more. Want full privacy? Ask about our Private Session option. Boudoir photos stay private unless you approve a specific image yourself.

Yes, right in your client portal. Your first reschedule is free if your request reaches us at least 24 hours before the start; later reschedules carry the small fee shown in your Booking Snapshot.

You can cancel at any time before your session. We keep the Reservation Payment and refund anything you paid above it.

If you have a medical emergency before your session, you choose: one reschedule or a full refund of everything you paid. We never ask for medical details.

Your session continues in the remaining scheduled time, so it's best to arrive a few minutes early. If you have not arrived by the scheduled end, the session is treated as not attended.

We first arrange another photographer or a new date that suits you. If we can't provide your session, you get a full refund.